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OpenPartner docs

Getting paid

OpenPartner works out what you’ve earned and keeps the record. The brand pays you. On hosted OpenPartner, brands send the money themselves, by PayPal, bank transfer or another method they use, and mark each payout paid. OpenPartner never holds your money or takes a cut of it.

Brands that run their own OpenPartner instance can pay through Stripe Connect instead. See Stripe Connect below.

Add your payout details

Payout details in the sidebar. Pick how you want to be paid:

  • PayPal: the email address of your PayPal account.
  • Bank account: the account holder’s name, the bank’s country, the account currency, and an IBAN or a local account number with its routing (sort code for GBP, routing number and account type for USD, IFSC for INR, or SWIFT/BIC and address for other currencies). Some currencies also need the holder’s address.
  • UPI: your UPI ID (India).
  • Other: written instructions, for anything else the brand has agreed with you.

Details are checked when you save them (an IBAN or routing number that can’t be right is refused) and stored encrypted. They’re shown masked everywhere except this page, the brand’s own view of them, the payment files the brand downloads to pay you, and the brand’s data exports. The brand can also enter or update them for you.

Every change emails you a notice saying who made it: you, or the brand. If you didn’t make a change, tell the brand straight away. Quietly redirecting payouts is a common fraud.

Programs that run inside a brand’s own app, without the OpenPartner portal, collect payout details in that app instead.

Payout cadence

The brand sets when payouts run: weekly, every two weeks, monthly, or by hand. The brand may also set a minimum payout amount. Below it, your approved commissions roll into the next run.

Only approved commissions are paid. A commission is approved when the brand approves it, or automatically once the program’s holding period ends (see Commissions). Each payout run:

  1. Adds up your approved commissions, per currency.
  2. Creates a payout with that total, pending. From this point its commissions show as paid in your ledger, even though the money hasn’t been sent yet.
  3. The brand sends the money and marks the payout paid. The payout’s status, not the commissions’, tells you whether the money has gone out.

Reading the Payouts page

Each row shows the date, amount, currency, how it’s paid and its status:

  • pending: the payout is scheduled and the brand is sending it.
  • paid: the brand marked it sent (or, on Stripe Connect, Stripe confirmed the transfer). How long the money takes to arrive depends on PayPal or the banks involved.
  • failed: a Stripe Connect transfer didn’t go through. See Stripe Connect.
  • partially_reversed / reversed: a Stripe Connect transfer was reversed, in part or in full.

Payout statements

Every payout has a statement. View in the Statement column of the Payouts page opens it in a new tab. It lists:

  • the commissions the payout covered: the date each was earned, the program, the event it was earned on and the amount;
  • any bonuses;
  • anything taken off for refunds of commissions you’d already been paid (see Commissions → Refunds);
  • the totals and the amount paid, who paid it, how, and where it went. Your payout details are masked, never shown in full.

To keep a copy, print it, or choose Save as PDF when you print. A statement for a payout the brand hasn’t sent yet says so.

A statement records a payment from the brand. It isn’t a tax invoice: see Tax. Programs that run inside a brand’s own app may show statements there instead.

When a payout is held

  • Refunds. If a commission you were already paid is refunded, the brand may take that amount off your next payout. See Commissions → Refunds.
  • Compliance. On hosted OpenPartner, payees are screened against US sanctions lists, and we don’t serve some countries.
    • On Stripe Connect: a payout waits while a possible match is reviewed.
    • On payouts the brand sends itself: the payout is created with a warning for the brand to check before sending.
    • Confirmed match, or a country we don’t serve: the payout can’t be paid through OpenPartner. It’s left out of payment files and can’t be marked paid.

Tax

The brand is the payer of your commissions, so tax forms come from the brand. In the US, a brand may ask you for a W-9 (or a W-8 if you’re outside the US) and issue a 1099-NEC. You’re responsible for reporting and paying tax on what you earn.

Stripe Connect

Stripe Connect is in the sidebar. You only need it if the brand pays through Stripe Connect: brands paying by PayPal or bank transfer don’t use it.

Connecting takes 5–15 minutes in Stripe’s own onboarding. You’ll need an email, bank account details, government ID and tax information, depending on your country. If you already have a Stripe account, the flow links it.

With Stripe Connect, each payout run sends a transfer to your Stripe account. It’s paid once Stripe confirms it, usually within 1–2 business days. Stripe then pays your balance to your bank on its own schedule. A Connect payout can fail when:

  • Stripe isn’t connected: your approved commissions wait, and the next run after you connect pays them.
  • Your Stripe account is restricted: resolve it in your Stripe dashboard. The next run retries.

Stripe may also issue tax forms (such as a 1099-K in the US) through your Stripe dashboard.

Problems with a payout

If an amount looks wrong or a payout hasn’t arrived, contact the brand first: it sends the money and controls the records. For Stripe-side issues, Stripe support is the right channel. For OpenPartner bugs, email [email protected].